Privacy policy

01Who we are

EZDubai Logistics Hub is part of Dubai South, Government of Dubai, PO Box 282228, Dubai, United Arab Emirates (“EZDubai”, “we”, “us” or “our”). We are responsible for the personal information collected through this website.

We process personal information in line with applicable data protection laws in the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, where it applies.

02Information we collect

Information you give us

When you submit the enquiry form, we collect:

• your full name
• your company name
• your work email address
• your mobile number and country code
• the facility you are interested in, if you select one
• the requirements you describe, such as preferred size, operational needs and intended start date

We also collect any information you choose to share when you email or call us.

Information collected automatically

When you visit the website, we and our service providers may collect technical information such as your IP address, browser type, device type, operating system, referring website, pages viewed and the date and time of your visit. Some of this is collected using cookies, as described below.

Please do not include sensitive personal information in the requirements field.

03How we use your information

We use your personal information to:

• respond to your enquiry and contact you about it
• understand your business and operating requirements and suggest suitable facilities and options at Dubai South
• send you information you have asked for, such as our brochure
• prepare proposals and, where you choose to proceed, enter into and manage an agreement with you
• keep records of our communications with you
• operate, secure and improve the website
• comply with our legal and regulatory obligations

04Why we can use it

We use your personal information only where we have a lawful reason to do so. Depending on the circumstances, this will be:

• your consent, which you give when you submit the enquiry form and can withdraw at any time
• steps before a contract, where you ask us to provide information or a proposal
• our legitimate interests in responding to business enquiries, developing our business and keeping the website secure
• legal obligations that apply to us

05Marketing

We will only send you marketing communications about EZDubai Logistics Hub and Dubai South where you have agreed to receive them or where we are otherwise permitted to do so by law. You can opt out at any time by using the unsubscribe link in our emails or by contacting us.

06Who we share it with

We do not sell your personal information. We may share it with:

• other entities within Dubai South, where needed to respond to your enquiry or provide related services
• service providers who help us run the website and manage enquiries, such as hosting, email and customer relationship management providers, who may only use it on our instructions
• professional advisers, such as lawyers and auditors
• government, regulatory or law enforcement authorities where we are required to do so by law

07International transfers

Some of our service providers may store or process personal information outside the United Arab Emirates. Where this happens, we take steps to make sure your information receives an appropriate level of protection, in line with applicable law.

08How long we keep it

We keep your personal information only for as long as we need it for the purposes described in this policy. Enquiry information is generally kept for as long as is reasonably necessary to respond to and follow up on your enquiry, and longer where you become a customer or where we must keep records for legal, regulatory or accounting reasons. When information is no longer needed, we delete or anonymise it securely.

09How we protect it

We use appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or alteration. These include access controls, encrypted connections and limiting access to people who need it. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

10Cookies

Cookies are small text files stored on your device when you visit a website. We use:

• essential cookies, which are needed for the website to work and to keep it secure
• analytics cookies, where used, which help us understand how visitors use the website so we can improve it

You can control or delete cookies through your browser settings. Blocking some cookies may affect how the website works.

11Your rights

Subject to applicable law, you have the right to:

• ask for access to the personal information we hold about you
• ask us to correct information that is inaccurate or incomplete
• ask us to delete your information
• ask us to restrict or stop using your information
• object to our use of your information, including for marketing
• withdraw your consent at any time, without affecting processing that took place before

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding. If you are not satisfied with our response, you may raise a complaint with the relevant data protection authority.

12Children

This website is intended for business users. It is not directed at children, and we do not knowingly collect personal information from anyone under 18.

13Changes to this policy

We may update this policy from time to time. The updated version will be published on this page with a new “last updated” date. Where changes are significant, we will take reasonable steps to let you know.

14Contact us

If you have any questions about this policy or how we handle your personal information, please contact the EZDubai Logistics Hub team.