Terms and conditions

01About us and these terms

This website is operated by EZDubai Logistics Hub, part of Dubai South, Government of Dubai, PO Box 282228, Dubai, United Arab Emirates (“EZDubai”, “we”, “us” or “our”).

These terms apply to everyone who visits or uses the website (“you”). If you use the website on behalf of a company or other organisation, you confirm that you have authority to accept these terms on its behalf.

02Using the website

You may use the website for lawful purposes only, to learn about EZDubai Logistics Hub and to contact us about our facilities and services. You must not:

• use the website in any way that breaches applicable laws or regulations in the United Arab Emirates or elsewhere
• attempt to gain unauthorised access to the website, its servers or any connected systems
• introduce viruses, malicious code or other harmful material
• interfere with, disrupt or place an unreasonable load on the website
• use automated tools to collect content or data from the website without our written permission
• submit false, misleading or impersonated information through the enquiry form

We may suspend or restrict access to the website, or to any part of it, if we reasonably believe these terms have been breached.

03Information on the website

The content on this website is provided for general information only. It describes our facilities, connectivity, operating options and supported sectors in summary form.

Facility types, unit sizes, availability, specifications and operating arrangements are indicative and may change without notice. Bonded and non-bonded operations, sea-to-air transfers and other activities are subject to the selected facility and to applicable licensing, customs and regulatory processes.

Nothing on the website is an offer, a reservation of space or a commitment to provide any facility or service. Please speak to our team to confirm current availability and the options suitable for your requirements.

04Enquiries

When you submit an enquiry, you confirm that the information you provide is accurate and that you are entitled to share it. Submitting an enquiry does not create a contract, a reservation or any obligation on either party.

Any lease, licence or service arrangement will only be agreed in a separate written agreement signed by the relevant parties, and that agreement will take precedence over anything on this website.

We handle the personal information you submit in line with our privacy policy.

05Brochure and downloads

You may download, view and print the EZDubai Logistics Hub brochure and other materials we make available for your own business evaluation. You must not modify them, remove any notices, or present them as your own, and you must not use them for commercial purposes other than considering our facilities and services.

06Intellectual property

All content on the website, including text, images, graphics, icons, patterns, logos, trade marks and the design and layout of the website, is owned by or licensed to EZDubai, Dubai South or their licensors and is protected by intellectual property laws.

Except as set out in these terms, you may not copy, reproduce, distribute, publish or create derivative works from any content without our prior written permission. The EZDubai Logistics Hub and Dubai South names and logos may not be used without our written consent.

07Links to other websites

The website may contain links to websites operated by third parties. These links are provided for convenience only. We do not control and are not responsible for the content, availability or privacy practices of those websites, and a link does not mean that we endorse them.

08Availability of the website

We aim to keep the website available and accurate, but we do not guarantee that it will be uninterrupted, error-free or free from viruses. We may update, change, suspend or withdraw all or part of the website at any time without notice.

09Limitation of liability

To the fullest extent permitted by law, the website and its content are provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied.

To the fullest extent permitted by law, EZDubai, Dubai South and their officers, employees and contractors will not be liable for any loss or damage, whether direct, indirect or consequential, arising from your use of, or inability to use, the website or from reliance on any of its content. This includes loss of profit, business, revenue, data or goodwill.

Nothing in these terms limits any liability that cannot be limited or excluded under applicable law.

10Indemnity

You agree to indemnify EZDubai and Dubai South against any claims, losses, costs and expenses, including reasonable legal fees, arising from your breach of these terms or your misuse of the website.

11Privacy

Our privacy policy explains how we collect, use and protect personal information submitted through the website. It forms part of these terms.

12Governing law

These terms, and any dispute or claim arising out of or in connection with them or the website, are governed by the laws of the Emirate of Dubai and the applicable federal laws of the United Arab Emirates. The courts of Dubai have exclusive jurisdiction.

13Changes to these terms

We may update these terms from time to time. The updated version will be published on this page with a new “last updated” date. By continuing to use the website after a change, you accept the updated terms.

If any part of these terms is found to be invalid or unenforceable, the remaining parts will continue in full force.

14Contact us

If you have any questions about these terms, please contact the EZDubai Logistics Hub team.